Nilfisk recalls selected vacuum cleaners

Due to a potential safety issue, Nilfisk is recalling selected 25.2 volt Handy 2-in-1 and 25.2 volt Handy vacuum cleaners.
 
 

The affected variants have a defective charge control unit and a defective battery pack. Under certain circumstances this can lead the product to overheat and catch fire. 

All consumers who have purchased a 25.2 volt Handy 2-in-1 or 25.2 volt Handy after August 2017 are asked to check the serial number of their machine.

How to check the serial number

​Serial number on product: ​Serial number on box:
 

How to return your product

If you own a 25.2 volt Handy 2-in-1 or 25.2 volt Handy with one of the serial numbers involved in this recall, you should:
  1. Stop using the machine and unplug the charger
  2. Bring the machine to the store, where it was purchased 
  3. A new Handy 2-in-1 // Handy will be offered to you

Serial numbers being recalled:

Range of serial numbers

Description

From 17262531 to 17264210

Handy 2in1 25.2V LI-ION G EU

From 17264211 to 17265890

Handy 2in1 25.2V LI-ION MW EU

From 17265891 to 17266740

Handy 2in1 25.2V LI-ION MW EU

From 17273001 to 17273850

Handy 2in1 25.2V LI-ION MW EU

From 17276001 to 17276850

Handy 2in1 25.2V LI-ION B EU

From 17392531 to 17394210

Handy 2in1 25.2V LI-ION B EU

From 17394211 to 17395060

Handy 2in1 25.2V LI-ION G EU

From 17395061 to 17396740

Handy 2in1 25.2V LI-ION MW EU

From 18140001 to 18140850

Handy 2in1 25.2V LI-ION B EU

From 18150001 to 18150850

Handy 2in1 25.2V LI-ION G EU

From 18150851 to 18151700

Handy 25.2V LI-ION MW EU

From 18170551 to 18171400

Handy 2in1 25.2V LI-ION B EU

From 18171401 to 18172450

Handy 25.2V LI-ION MW EU

From 18190001 to 18190850

Handy 2in1 25.2V LI-ION B EU

Form 18221951 to 18222800

Handy 2in1 25.2V LI-ION B EU

From 18260001 to 18260850

Handy 2in1 25.2V LI-ION B EU

From 18280001 to 18280850

Handy 2in1 25.2V LI-ION B EU

 

Questions and answers

Q: I own one of the affected vacuum cleaners. Is it dangerous?
A: A limited number of the 25.2 volt Handy 2-in-1 and 25.2 volt Handy have a defect charging unit and a defect battery pack. If the product is left to charge continuously, this may lead to overheating of the product. Overheating can cause the product to catch fire which is potentially harmful.

Q: I am unsure whether or not my vacuum cleaner is part of the recall, who can I contact?
A: A: Please call your local Nilfisk customer support. You can find the telephone number on the Nilfisk website for your country.

Q: Can I return my product in any store selling Nilfisk products? Or do I have to take it back to the specific store, where it was bought?
A: You can return the product to any store within the chain it was bought.

Q: I don’t know where my vacuum cleaner was purchased, where do I go to return it?
A: Please call your local Nilfisk customer support. You can find the telephone number on the Nilfisk website for your country.

Q: I bought my product online. Do I have to send it back to the online store, and who will cover my freight costs?
A: Please call your local Nilfisk customer support. You can find the telephone number on the Nilfisk website for your country.

Q: I no longer have the receipt for my vacuum cleaner, can I still return it?
A: Yes, if you own a vacuum cleaner included in this recall you can return it to the chain of stores where it was bought – also without a receipt.

Q: I own a 14.4 volt or 18 volt Handy 2-in-1/Handy vacuum cleaner, are they part of the recall?
A: No. There are no safety issues with either of these Handy 2-in-1/Handy models and they are not included in the recall.

Q: I prefer to have my money back instead of a replacement product. Is this possible?
A: No. When you return your product, you will get a new replacement 25.2 volt Handy 2-in-1 // Handy.